At 1300 Melbourne Taxis, we aim to provide a smooth and comfortable travel experience for every passenger across Melbourne. We understand that plans can change, so we have created a simple cancellation and refund policy to keep the process clear and convenient for our customers.
Passengers can cancel their booking anytime before the scheduled pickup. We recommend cancelling as early as possible to avoid any inconvenience. If a booking is cancelled within the required time, no cancellation fee will apply. However, late cancellations or no-shows may include a small charge depending on the booking time and service selected.
For prepaid bookings, refunds are processed based on the cancellation timing. Approved refunds will be returned to the original payment method within a few business days. Our support team is available to assist with refund requests or any concerns related to your booking.
- Cancellations made before pickup are eligible for a full refund.
- Late cancellations may include a small fee based on service and timing.
- No-show bookings may not qualify for a refund.
- Refunds for prepaid trips are returned to the original payment method.
- Booking changes can be requested depending on availability.
- Special bookings like Premium Service or Maxi Van may have specific terms.
- Our customer support team is available for cancellation or refund assistance.
We value your time and trust. Our goal is to provide a clear and hassle-free process so you can book with confidence every time you travel with 1300 Melbourne Taxis.
